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I cannot login to my Premium account. What should I do?

Marina Werner avatar
Written by Marina Werner
Updated over 2 years ago

On desktop:

  1. In the top right, locate and click the "Premium login" button.

  2. Enter you username and password. Make sure you use the same e-mail address and password that you used to sign up for Premium. 

Here's a quick video:

On mobile:

  1. Locate and tap the "hamburger" menu in the top right.

  2. Tap the "Already a Premium member?" link

Wrong e-mail address: If you have several e-mail addresses and are not sure which one you used, try to find the confirmation e-mail from us with the sign-up payment details. 

Wrong password: If you have forgotten your password, try to reset it on the sign-in page. 

If neither of these suggestions helps, contact our support for further assistance.

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