We are always happy to see our Premium services helping you to accomplish your goals. However, if you think you need to get a refund, please read the section below.
For information about our Pass Guarantee, please see this article.
Since we provide non-tangible, irrevocable goods (downloadable PDFs included with your premium purchase), we do not issue refunds for digital products once the order is confirmed and product is sent. Please note that when a refund is requested for a digital product, there is no way for the customer to truly return the purchased item.
The Consumer Rights Act gives you rights to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem and we can't help you to resolve the matter, or if there was a misrepresentation in the product description.
We consider a technical problem to be one of the following:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
- Major defects: although all the PDF products (Cheat Sheets) are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
- Product not-as-described: such issues must be reported to our technical support within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer's false expectations or wishes are not honored.
There is no obligation to provide a refund or credit in the following situations:
- You change your mind about the service;
- You bought the service by mistake;
- You do not have sufficient expertise to use the service.
This Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.