Sorry to hear that!
Here's a handy 25-second guide to downloading PDF Cheat Sheets:

If there has been a computer/smartphone breakdown and you don't have access to your files any longer, please let us know - we'll be happy to re-send you the access details.

Unfortunately, we're unable to offer a refund in cases like that. We only refund Premium membership as part of our Pass Guarantee program. 

Did this answer your question?