At Driving-Tests.org, we understand that our customers may have various reasons for requesting a refund. However, it is important to note that our standard policy is not to issue refunds for unused time after the purchase or extension of our Premium program.
Our platform operates with a no-refund policy due to the economic cost of opening, establishing, processing, and maintaining a customer’s account. We issue refunds only in rare, meritorious cases at our sole and exclusive discretion. These cases usually fall under our Pass Guarantee terms or involve technical problems that have arisen in the delivery or quality of the product or service to the customer, not the lack of usage by the customer.
Please understand that refunds will not be provided in the following situations:
You changed your mind about the service;
You bought the service by mistake;
You do not have sufficient expertise to use the service;
You need to return your money for some other purpose.
Once a request for a refund is received, Driving-Tests.org will review it. If we, in our sole and exclusive discretion, believe that a partial or total refund is warranted, we will issue the amount that we determine within 14 business days.
Additionally, we provide a full refund under the Pass Guarantee program if you meet certain qualifications. To learn more about the conditions for this program, please refer to our Terms of Use.
Customers may cancel their Premium membership and/or subscription at any time by clicking the button below or emailing: [email protected] and providing their membership name and e-mail address.
However, no refund is provided if you cancel your subscription plan after you have paid your current month’s payment.
We highly recommend reviewing our Refund/Cancellation Policy section in our Terms of Use before making any purchases or requests.
To summarize, Driving-Tests.org does not issue refunds for situations when the customer purchased/extended the program and then didn't use it. If a refund request is based merely on the customer's false expectations or wishes, it is not honored.
If you have any further questions about our refund policy or any other aspects of our service, please don't hesitate to get in touch with us. Our support team is always ready to assist you.
Remember, our goal is to provide you with the best learning and testing techniques for your driving tests. We appreciate your understanding and cooperation with our policies, which allow us to maintain the quality and integrity of our services1.