How to Log Into Your Account
When signing into Premium, usually there's never a need to log in: we keep everyone logged in at all times. However, sometimes there may be a need to do so: for example, you're using a new device, or your browser has logged you out.
The Easiest Way to Log Back In
The simplest and easiest way to log back in is by visiting https://premium.driving-tests.org/auth/sign_in.
Conclusion
By following the steps described above, you should no longer have problems accessing your account and logging in anytime you need it.
If you're having problems, the best (and fastest) way to get help is to contact us via email: [email protected]. Our support team is usually able to help you within hours on weekdays. If you can, please forward any error messages or screenshots of the issue. Describe your problem in as much detail as possible: the more information you provide, the easier it's for us to identify the problem and help you.
Still having issues?
Double-check that you've typed the correct address: https://driving-tests.org
Try accessing https://driving-tests.org from another device.
Is your internet connection down? Are you able to access other websites? Try restarting your router (unplug it and plug it back after a few minutes). On a mobile device, enable Flight Mode, wait 10-15 seconds and disable it again.
Check the "Down for everyone or just me?" website: https://downforeveryoneorjustme.com/driving-tests.org to see if the problem is specific to your device or all internet users.
App users
Please note that our web Premium accounts and DMV Genie/CDl Genie apps (iOS/Android) are not interconnected. Your Premium account only works on the platform you've purchased it on (Web, iOS, or Android.)